Privacy Policy

SSI Schaefer Systems International, Inc. (“Schaefer”)  is dedicated to protecting our customers’ privacy, and has created this privacy statement (this “Privacy Policy”) in order to demonstrate our commitment to protect and handle the information provided to us through our website (the “Site”) in a safe, secure and responsible manner.  

This policy sets forth our procedures and practices regarding the information we collect, our use of the information we collect, and how we share the information we collect.  Please understand however that no entity, including Schaefer, can guarantee total security of electronic information.  

Schaefer is not responsible for the privacy policies adopted by advertisers placing ads on the Site or by outside websites with links on the Site. When you access these links, Schaefer’s Privacy Policy provisions no longer apply, as you are leaving the Site and connecting to a website not controlled by Schaefer. We advise you to review the privacy policies of any such linked websites or to contact those outside companies directly for information on their privacy and data collection policies.  

From time to time, it may be necessary for Schaefer to change this Privacy Policy. If we change our policy, we will post the revised version here, so we suggest that you check here periodically for the most up-to-date version of our Privacy Policy. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected information.

Data We Collect

We collect the following types of information from customers or visitors to the Site:
  • Personally identifiable information you provide to us so that we may distribution information to you (i.e., name, address, email address).  
  • Statistical information about which web pages you visit on the Site and in some cases the website from which you accessed the Site.
  • The IP address and domain name of your connection to the Internet, but not your individual email address.
  • We may use “Cookies” for returning visitors to the Site. These are stored on your computer and are accessed when you visit the Site at a later date, but the information contained in the Cookies is limited by our servers to the pages visited on the Site, and type of customer. You may disable “Cookies” on your computer, but when doing so may limit the features and functions available on the Site, and thus your viewing experience.  

Schaefer does not request on the Site or store any credit card, social security, age, sex, race, or religion-specific data from its users.  

How We Use the Information We Collect

  • We use the information we collect internally for testing and evaluation of the Site and server connections.
  • We may also disclose to our advertisers and business partners aggregated data, such as the number of hits our site receives per week or per month, once all personally-identifiable data has been removed.
  • If you provide us with your postal address, email address or telephone number, you may receive our print catalog or other promotional mailings, emails or telephone calls.

How the Information We Collect May Be Shared

The personally-identifiable information you provide us (excluding your email address as described below) may be disclosed as follows:

  • to our affiliated companies, all of whom will honor and adhere to this Privacy Policy, so that they may provide you with additional information about their products;
  • to other parties that we feel have products or services that may be of interest to you;
  • to certain third parties that assist us in the ordinary course of business, subject to appropriate confidentiality agreements;
  • combined with other information to which we have access and then shared with our third-party vendors and marketers, for marketing purposes;
  • where it is necessary to meet contract obligations with our vendors. These vendors may include (but are not limited to) our catalog printer, common carriers, mail list and market analysis bureaus, credit card or leasing companies, and in some cases the manufacturer of the products you purchase. Please contact us at the address below and we will be happy to direct you to these vendors if you would like to review their privacy policies and practices;
  • with or without your permission, in response to requests from law enforcement agencies or other process of law including subpoenas, and in the protection of our rights and property. Where possible to do so, we will provide you with notice of any subpoena we receive, so that you may respond as you deem necessary or appropriate; and
  • to third parties as part of the process of any sale of our business, including but not limited to transfers and assignments of business interests, and any merger or acquisition of our business. Where this occurs, we will require such third parties to adhere to this Privacy Policy.

We are happy to answer any questions or address any concerns you may have concerning the manner and means in which this information is shared.

You can, however, choose to have your name and address placed on our Do-Not-Share list, which permits you to “opt out” of all information sharing other than that which is required by law or which we use in order to provide you with the goods being purchased. You may also choose to be placed on our “Do Not Contact List”, which will prevent you from receiving any calls, emails or other promotional contacts concerning additional products or services that we or our affiliates may offer. For either option, please contact us at:

Email: [email protected]
Phone: 800-876-6000
Mail: Customer Service Department
SSI Schaefer Systems International, Inc.
10021 Westlake Dr.
Charlotte, NC 28273

Privacy Policy for Email Addresses

Schaefer is very sensitive to the issue of unwanted emails. That is why we do not give, share, exchange or sell email addresses collected from our customers with any of our subsidiaries, affiliates or any other third party company. We use your email address only as a fast and reliable method of communication to send you information you request or to answer your questions.

We will occasionally send you offers or promotions about our company and products, but you will have the ability to “opt out” of such promotional mailings at any time (every promotional email will include a simple procedure to do so). For additional information on how to be excluded from our mailing or contact lists please see “How the Information We Collect May Be Shared” above.

Schaefer will rely upon the email information you provided to send email correspondence to you. If you do not receive a timely email response from us, there may be technical issues with your system, email, or Internet Service Provider (ISP). As a courtesy to you, we've provided some advice below to help you troubleshoot common email related issues. Feel free to email [email protected] or call (704) 944-4500 for further assistance.

Frequent Email Related Issues

  • Invalid email address: if you believe an incorrect email address was provided, please let us know as soon as possible what the correct email address is, to enable us to update or records.
  • Spam filters: depending on your specific email settings it is possible that your system might view/consider Schaefer as an unknown sender, and therefore a possible spam threat. First, check your spam or junk folders or filters to determine whether the email was redirected here. Second, you may need to add the Site’s email domain name to your approved or safe sender list, address book or other equivalent.
  • Please note that certain Internet Service Providers (ISP) and/or email providers filter messages based on content, subject line, or the sender's address and may place your email into a “bulk” or “junk” mail folder or equivalent. Please make sure the Site is on your approved or safe sender list, address book or other equivalent. Occasionally an ISP will institute mail controls that block your email completely without your knowledge. It is important to note that we often do not even receive notice of such a block. The only solution to this problem is for you to be aware of what triggers your ISPs blockage and to make sure your system can receive Schaefer’s email.

Other email systems issues: it is possible that you may experience delayed or interrupted email delivery if your inbox is full or there are technical problems with your email service


The security of your personally identifiable information is important to us. We have put in place commercially reasonable physical, electronic, and managerial procedures to adequately safeguard and secure the information we collect on the Site from unauthorized access.

All transactions occur over secure SSL connections. All certificates required to ensure both authentication and security are hosted by Fraud protection is supported with Address Verification Service (AVS).

How You Can Change or Remove Information

Editing your information - You are responsible for providing accurate information when registering with any portion of the Site that requires registration, or performing other functions that might require you to submit personally identifiable information to the Site. If you wish to correct any personally identifiable information you have provided to us, you may do so by contacting us at the address and email set forth below.

Deleting your information - Your information can only be deleted by providing notice to us by contacting us at the address and email set forth below.

Consent to Collection and Processing in the United States

By using the Site, you consent to having your personal data transferred to and processed in the United States.


We regularly review our compliance with this Privacy Policy.  Please let us know of any questions or concerns you have regarding this Privacy Policy by contacting us at the address and email set forth below.

Contact Us

Email: [email protected]
Phone: 800-876-6000
Mail: Customer Service Department
SSI Schaefer Systems International, Inc.
10021 Westlake Dr.
Charlotte, NC 28273


This Privacy Policy is effective as of December  20th, 2020 (the “Policy Effective Date”).   Information provided to us after the Policy Effective Date will be subject to this policy.