Shipping Policy

Schaefer Shelving currently collects Taxes for the following states:

Alabama, California, Florida, Georgia, Hawaii, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin.

Customers located in the remaining States are required to file the taxes directly to their State.

Customers with Tax Exempt forms need to contact Customer Service to send their certificate. Tax exempt orders can not be processed without a valid certificate.

Delivery Terms

Shipping Terms. Unless otherwise requested by Buyer and agreed by Schaefer, Schaefer will ship each product order using the shipping method selected by Buyer through the Site (either prepaid via FedEx, Common Carrier, or Courier or freight collect or third party billing using a carrier designated by Buyer). Stock items are generally available for shipment or pick-up, as applicable, within 1 to 3 business days of placing the order. Non-stock items are shipped directly from the supplier, and timing of shipment will be confirmed following placement of the order. If prepaid shipping is selected, shipping, handling, and packaging charges must be prepaid and will be added to the invoice. Regardless of the method of shipping, any extra charges for services requested by Buyer, i.e., special routing, inside delivery, or pre-delivery notification (in the case of prepaid shipping) must be paid by Buyer, and will be added to the shipping charges at order confirmation.

Prepaid Shipping -In the event that Buyer selects prepaid shipping:

Inside Delivery - Schaefer can only guarantee delivery to just inside the door of your building. The driver will not deliver up/down a staircase and may not be required to deliver beyond 10 feet of the building door. Please note that inside delivery to a building without a truck-high loading dock also requires liftgate service.

Liftgate - Liftgate service is required for ground delivery. Without liftgate service, driver is only required to provide service to back end of trailer. Please note that 96" wide shelving units cannot utilize liftgate as trucks with liftgate are only 84" wide. Please call customer service with questions/concerns at (855) 300 2636(855) 300 2636.

Residential delivery - Residential delivery must be specified for all deliveries to a residence. Residential delivery does not include liftgate service or inside delivery.

Limited Access Delivery - Limited access delivery includes deliveries to churches, schools, military areas, and municipalities.

Notify before delivery - Prior to a delivery, the Trucking Company will call to coordinate delivery time, which is typically within a four-hour window.

Freight Charges - The Site provides Buyers with information regarding freight charges applicable to prepaid shipments in the contiguous United States. We will be happy to provide you a freight quote for shipment to areas outside the contiguous United States, including Alaska, Hawaii, Puerto Rico, Guam or any other U.S. territory or possession. Please call our customer service at (855) 300 2636(855) 300 2636 for a freight quote.

Freight Collect or Third Party Shipping - In the event that Buyer selects freight collect or third party shipping, Buyer will be responsible for providing all necessary contact and shipping information.

Customer Pick-Up - Buyer can select this option and pick up stock products, where available, in order to reduce shipping charges:

Stock Products - These are available for pick-up at Charlotte, NC.

Non-Stock Products - Certain non-stock products may not be available for pick-up. Additionally, locations which have non-stock products vary according to product manufacturer.

If you select the customer pick-up, freight collect or third party shipping option and additional charges apply due to unavailability of the product at the selected location, we will immediately contact you prior to shipping the product for your approval on the additional shipping charges.

Please contact us at 800-876-6000  for additional information on shipping locations. Stock availability is subject to change without further notice. If your order is not entirely available at one location, we will endeavor to contact you to discuss alternative shipping arrangements, including for shipping the remaining product to that location at your expense.

Receipt of goods - Remember: You are the final inspector. Please confirm that your order is received without damage. Any deviation should be noted upon the carrier's bill of lading for damage and/or shortage.

If you have questions or concerns or you want to request any of these services, please contact customer service at (855) 300 2636(855) 300 2636, or email us at